Frequently Asked Questions
Why do I have to fill out paperwork every time I come in?
Insurance companies require that we have current (within the last 12 months) information on file. In order for us to do everything we can to help you get your claims paid, we request this information annually.
Why do you take my picture?
A photograph helps us ensure the correct patient is receiving services and allows physicians and staff put a face with a name.
Can you bill me for my co-pay?
Co-pays are due at the time of your visit; a statement will not be mailed.
Do I need a referral from another doctor to be seen in your office?
No, we do not require a referral unless your insurance requires it. However, if you have been seen by another physician about the same problem we will be seeing you for, we ask that you make sure we get copies of those records prior to your appointment for our doctor to review.
Do you see children?
Yes, in emergencies any of our physicians will see a child; however we do have several physicians who see pediatric patients regularly, Dr. Thomas Brush, Dr. Don Henslee, Dr. Logan McGuffey and Dr. David Wiltfong.
I live out of state, but my child is attending college in Lincoln, can he/she come to your office alone?
In the state of Nebraska age of majority is 19 so we require all paperwork to be completed and signed by the parent/legal guardian, however, we do offer a form which can be signed by that person allowing us to see and treat the patient without a parent/legal guardian present for the appointment. We must receive this completed form prior to the appointment. See Patient Forms.
Do you accept Medicaid or Welfare patients?
Yes, we do participate with the Nebraska Medicaid Program. Your plan may require you have a referral from your primary care physician, which you must have prior to being seen. You will be responsible for any required co-pay.
Do you have wheelchairs available at your facilities?
Yes we do. For your convenience we do have several wheelchairs available, including one over-sized chair.
Do you have a CT machine at your facility?
Yes we do. We do offer the ability to have many of our CT scans done in our office. We take the images in our facility and they are interpreted by the physicians of Radiology Associates, P.C. who will bill you separately for the interpretation.
Do you accept Medicare patients?
We do accept Medicare patients, however, we do not participate with all of the Medicare Advantage plans, so be sure to check your provider network.
Will I have surgery the same day as my office appointment?
No. Our practice is for you to see the provider and he/she will make the assessment of your condition and then decide when your surgery will be scheduled.
Can I just bring in a urine specimen without an appointment?
No. If you haven’t been seen by one of our providers in the past year, then you must call our office to schedule an appointment with one of our providers. If you have been seen by one of our providers in the past year, then you should call our office and leave a message for a nurse. The nurse will return your call and get your symptoms from you; he/she will then schedule you for an appointment time so you can come to our office and leave a urine specimen. You will be instructed by the nurse about when to call back for the results. After speaking with you, if needed, the nurse will send a prescription to your pharmacy. We DO NOT accept walk-in patients for any appointments, so please be sure to call the office and talk to a nurse.
Can I be seen if I am having my period?
Yes, just tell the nurse when you arrive.
How do I get treated for a Bladder or Urinary Tract Infection?
Call the office to speak to a nurse allowing them to record your signs and symptom. You may also refer to the UA instruction sheet.
How do I get a refill for my medication?
You must have been seen within the last year to have your prescription refilled. You can contact your pharmacy and they will send us a refill request form.
How do I get a refill for my mail order pharmacy?
You must have been seen within the last year to have your prescription refilled. You can call the office and the prescription will be mailed to your house, as we do not call or fax in prescriptions to mail order pharmacies.
Do I need to see the doctor before I have my vasectomy?
Yes, we require that you have a consultation with the physician who will be performing the surgery. This is how the doctor makes sure you have a complete understanding of the procedure and the expectations for recovery following surgery.
What do I do if I think I have a Urinary Tract Infection (UTI)?
If you haven’t been seen by one of our providers in the past year, then you must call our office to schedule an appointment with one of our providers. If you have been seen by one of our providers in the past year, then you should call our office and leave a message for a nurse. The nurse will return your call and get your symptoms from you; he/she will then schedule you for an appointment time so you can come to our office and leave a urine specimen. You will be instructed by the nurse about when to call back for the results. After speaking with you, if needed, the nurse will send a prescription to your pharmacy. We DO NOT accept walk-in patients for any appointments, so please be sure to call the office and talk to a nurse.
Why do I have to leave a message for a nurse instead of speaking to them directly?
Our office is set up with what we call a Triage Nurse and our nursing staff rotates through this position on different days. The volume of calls we receive limits them to simply responding to messages. Be sure to state your name and date of birth and then leave as much basic information about your issue as possible for them. They will try to address your issue before they call you back. Please be sure to leave a number where they can reach you, to limit the number of calls back and forth.
What do I do if I haven’t seen one of your providers within the last year?
Our office policy is that you must see one of our providers annually if you need prescription refills or if you are looking for any medical instruction or advise. You will need to make an appointment to be seen by your doctor or his mid-level provider (Nurse Practitioner or Physician’s Assistant).
I had a vasectomy, when can I bring in my specimen?
Please refer to your post operative instructions from your physician. Please call our office prior to bringing in your specimen to ensure our lab is accepting specimens at that time.
What if I didn’t have my vasectomy done by one of your physicians, can you do my semen analysis?
We would recommend simply taking your specimen directly to one of the local labs with an order from the physician who did your surgery. We can do the analysis; however, we would require that you see one of our providers for an office visit as we cannot order lab for a patient whom we have never seen. This may result in more cost to you.
I had an appointment scheduled with a physician, why did I see a P.A. or Nurse Practitioner when I came in?
All of our physicians are surgeons and quite often can be called out of clinic for surgery, however, our physicians work very closely with their mid-level providers who have all been specially trained in urology. Our goal is to provide you with excellent care at all times, you can trust that the mid-level providers are completely qualified for your care and are in very close contact with your physician about your healthcare.
What do I do if I need a Disability form, Cancer Insurance Form or FMLA form completed by my physician?
You can bring those forms to our office and staff at the front desk will assist the physician with completing those forms. We will collect all of the information from you to complete the forms. There is a minimal fee for completing these forms which is due at the time we receive them. A HIPAA compliant authorization is required to complete the form. Please note: Urology P.C. will not fax these completed forms.
What do I need to do to get a form that says I can return to work or school?
Please request a “Return to work/school” form at the time of your appointment or as soon as you realize you need this form. Please note: Our providers are not in the office every day therefore, this could result in several days delay for completion.
If I need to stay overnight in Lincoln, where could I stay?
Several motels in Lincoln offer discounted rates to all clinic and hospital patients and visitors. We encourage you to take advantage of these options. To get the discounted rate, be sure to identify yourself as being associated with a patient currently receiving service at Urology, PC. Click here for the listing of motels offering discounted rates.